Tonoverse

Support

Tonoverse · Living soundscapes for states of mind

Tonoverse is made by Tactevo, a very small studio — and it's built so you shouldn't need us often. There are no accounts or passwords to go wrong, and Apple handles all billing, so most questions answer themselves below. For everything else, the feedback line at the bottom comes straight to us.

Subscriptions and billing

Tonoverse Unlimited is billed by Apple through your App Store account. To change or cancel it, open Settings → [your name] → Subscriptions on iPhone or iPad, or App Store → Account Settings on Mac and Apple TV. Canceling keeps your access until the end of the paid period.

Refunds for App Store purchases are handled by Apple: request one at reportaproblem.apple.com.

Restoring access

Your subscription follows your Apple Account. On a new device, or after reinstalling, open Tonoverse and your journeys unlock automatically; no sign-in or restore code is needed. If something doesn't unlock, make sure the device uses the same Apple Account that made the purchase.

Devices

One subscription spans iPhone, iPad, Mac, Apple TV, and Apple Vision Pro. A few showcase journeys are free to try on all of them — no account required — and Tonoverse Unlimited unlocks the full library.

Feedback and issues

Found a problem, or have an idea for where Tonoverse should go next? We'd genuinely love to hear it. We read every message, and every suggestion is considered for a future release. Because we're a small studio, we can't promise a timely individual reply — but nothing you send goes unread.

Privacy

Tonoverse has no accounts, no ads, and no third-party tracking. The full policy is at tonoverse.com/privacy.